RAX customers must obtain a Return Authorization# before attempting to return any merchandise to RAX.  Certain Manufacturers insist on defective or damaged merchandise being returned directly to them, so you need to check with us first.

RAX will not accept any returned merchandise without an RA#. To obtain an RA#, call 800-958-4729. Customer service will give you a RA# that must be clearly indicated on the outside of the return parcel, as well as on any paperwork.

RAX will not be obligated to accept any returns of product submitted more than 60 days after shipment of such products to customer, excluding returns of defective product.  RA#'s have a validity period of 30 days from the date of issue.